Current Website
The Kansas Department Of Correction website consists of multiple distinct sections, with one specifically focused on employment opportunities. I actively contributed to the enhancement of this employment section during the ongoing website redesign process.
User Scenario
I created 2 user profiles and scenarios that helped me guide in design decisions.These User profile and Scenario represent our target users.
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Rose, Bud, Thorn Exercise
A Rose, Bud & Thorn exercise is useful while trying to redesign an existing feature. In this exercise, we asked 3 existing users their feedback about KDOC Employment Website. We gave them 15 minutes to complete the exercise and another 15 min to walk us through their thinking.
We defined 3 columns as:
Rose - What’s working well and is a highlight?
Bud - What can be improved? Do you have any ideas that you could share?
Thorn - What felt broken or unexpected?
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Insights
We gathered all the roses, buds, and thorns, then presented it to Project Manager, Team, and Client to figure out what we should keep, modify, or improve. With their assistance and vote, we developed a ranked priority list for the redesign.
Summary of Ranked List
1)Navigation Improvement
2) Highlight Application Process
3) Centralized Career Options
4) Interactive Map
5) Transparency on Hiring Process
6) Reduce Inconsistencies
7) Repetitive Navigation
8) Discoverability of Roles
9) Online Event Registration
10) Clarity in Career Opportunities
11) Facility Location Clarification
12) Remove Unwanted Material
13) Eliminate PDF Downloads
14) Reduce Text
Framing Problem
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Sketch
Card-Sort-Finalising Navigation Bar
Goals
1)To understand how users think about grouping content for Kansas Department of Correction Employment.
2)Identifying and Evaluating different ways of Information Architecture for this website redesign.
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Process
1)Card sort was conducted with 7 users
2)Participants are required to organise 12 topics into pre labelled categories that they would expect to find on website.
3)If they choose to create new category they were required to label them.
Insights
1)Most of the users expected Pay and benefits on same page.
2)4 of 7 users expected to see Inquiry Form.
3)All users categorized all roles Correction Officer, Parole officer,Juvenile Officer, etc into same category.
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Iterations
1)Instead of dropdown menu we went to card view method to have a glance of all job opportunities at once.
2)Added Apply Now button on Hiring Process Page.
3)Create a dedicated page outlining the various stages of the hiring process and summarized it easily for hiring process.
4)Added Ask Questions where user can easily send message if they have any doubts
Final Design
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Takeaways
Visual Consistency and Accessibility: Maintain a consistent visual identity with a well-defined color palette, typography, and design elements.I learned the website should be accessible to all users, including those with disabilities, by following WCAG guidelines.
Streamlined Navigation:Prioritize simplicity and clarity in structuring the content to help users find what they need effortlessly
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